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Senior Support Engineer (W/M)

NEC Scandinavia is looking for a senior support engineer for the 2-line support, 24x7, that can serve high end carrier customers within NEC Europe. 

NEC is looking for self-driven, people-oriented, and technical professionals to strengthen the Nordic Support organization.  The position could be located in any country of the Nordics, and the position will be fully working from home. Due to the end customers profile this role requires passing through necessary security clearance process.

Key responsibilities:

The Senior Support engineer is responsible for ensuring that activities are coordinated across multiple internal and external parties including suppliers, the customer, and agents of the customer to align all aspects of the support process.

She/He  should have high service skills, in both process and behaviour. It is important that the person shows consistency in all tasks. We expect the support engineer to take responsibility to administrate and study cases e.g., log, register, follow up and close cases in the system.

She/He should take responsibility to work jointly with team members in the engineer teams, of both NEC and the supplier. We require the engineer take part of the rota at least every fourth week.


Skills and experience requirements
  • +10 years’ experience of working with technical support
  • Good knowledge of IP based Networks; preferably Juniper and Cisco Networks
  • Good communication skills with end customer, partner, and team
  • Flexible and experienced to work in an agile and self-structured way
  • To be able to communicate in English language and good understanding of the Nordic languages is a plus
  • Can take lead and initiate and lead meetings if necessary
  • High availability in communication with tools, e.g., web-portal, e-mail, chat, and phone
  • Handle supporting system to log cases and follow up on these
  • Responsible for intensely managing the day-to-day scheduling of Suppliers and 3rd parties’ dependencies against contracted time, cost, and quality obligations
  • Above average capability to manage complex dependencies between Customer, Customer’s other suppliers and NEC parties
  • Capable of working with customer data and information platforms
  • Experience of the methodologies, processes and capabilities required to deliver IP- support on higher level
  • React to all customer requests in a timely & professional manner and own & resolve, with the assistance of other team members, all assigned issues in a timely & professional manner
Working for NEC
NEC has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

For more information, visit NEC at http://www.nec.com and specifically https://www.nec.com/en/global/solutions/5g/5G_Transport_Network.html
Locations
Finland; Norway; Sweden
Job function
Engineering; Information Technology; Repair&Maintenance