Customer Focus

Satisfies customer requirements and seeks to exceed the expectations of both internal/external customers. Anticipates clients’ needs and desires and makes their fulfilment a priority, in order to become the “Global Best”. Understand the different needs in different areas of the world/business and pursue the best for our internal/external customers.

Better Products, Better Service

Drive For Results

Sets ambitious targets and high quality standards and works for continuous improvement. Shows dissatisfaction with average level performance. Acts with integrity. Perseveres until improvements, results and success are achieved. Does not limit their focus to own responsibilities but expresses interest in and works on other activities where a need is identified.

Self-Help

Thinking Differently

Thinks differently to innovate or develop improved alternatives for existing products, services and approaches. Challenges the status quo and personally contributes to the effective implementation of improvements. Ensures a clear understanding of the real issues and the facts in each situation. Understands that change is continuously required.

Passion for Innovation

Teamwork

Contributes effectively to the achievement of common results, finding the required solutions to mutual/customer issues or problems. Listens, is open-minded, shares, respects and encourages diversity. Plays for the team, collaborates and works well with others outside of their group, division, and organisation. Utilises expertise of colleagues across the organisation as required. Gets involved even when the subject is not directly connected with his/her role.

Collaboration

Agility

Optimises processes and reduces the time taken to complete tasks. Manages time as an investment, balancing important/urgent issues. Makes decisions and acts in a timely manner. Finds the most effective organisational and operational ways to achieve the desired results for each business transaction or project.

Self-Help