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O&M Support Engineer

NEC NEVA Company in Saint-Petersburg is searching for an active, positive, well-skilled and ambitious O&M support tech. Engineer.

Responsibility:

  • O&M support for Oracle STP/Monitoring Projects: SLA, helpdesk, coordination with Oracle TAC
  • Participation in Projects Implementation.
  • Mail and telephone support during normal business hours.
  • Communication with partners and equipment vendor for customer’s problems resolution.
  • Assist the customers during trials.
  • Administration and maintenance support of equipment.
  • Attend customer sites to install and integrate equipment.
  • Assist repair control and screening for customer’s equipment.
  • Reporting about activity

Key skills and knowledge:

  • Free possession of the computer (OS Windows, Office) possibility to administrate OS.
  • Solid Knowledge and skills in TCP/IP protocols.
  • Solid Knowledge wired, wireless, networks.
  • English language (speaking, reading and writing)
  • 3GPP/ITU/ETSI/OSI Etc understanding,
  • Understanding of UMTS NW architecture and UMTS protocol stack
  • O&M support, help desk

Requirements:

  • At least 2 years of related experience in technical areas in IT companies.
  • Installation, configuration, maintenance and troubleshooting of IT equipment.
  • Solid understanding of Ethernet network equipment and protocols.
  • Trouble ticket management and processing knowledge and skills
  • Strong team-work skills and self-motivation
  • University degree (Specialist OR Bachelor) preferably in computer or telecom engineering
  • Engineer
  • Hardworking, goal oriented, capable of working autonomously and under time pressure and people resources on solving various tasks.
  • Team working and collaboration skills. Communication skills
  • Good skills in troubleshooting and problem resolution are required
  • Open and good at communication in team and able work in high pressure.
  • Good communication and customer interfacing skills
  • Ready to travel extensively
  • Ready for flexible working hours


We offer a decent payment, bonuses, convenient schedule, friendly staff, tea, coffee and cookies :)

Locations
Russia/St Petersburg
Job function
Engineering; Information Technology; Repair&Maintenance

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